microsoft account verification code not sending

Someone from Venmo asked me to submit sensitive personal documents. If you’re concerned about the security of your account or if you see any unauthorized transactions, contact us directly right away. More information about Venmo’s security can be found here. We also recommend confirming that the phone number on file with your Venmo account is current. It may be helpful to change your email password as well, since someone with access to your email could make changes to your Venmo account. Keep in mind that any time you clear cookies on a web browser or use a new web browser, Venmo will consider this login a 'new device.'

Review the list of “ Remembered devices” in your Settings and remove any you don’t recognize Legitimate Venmo notifications will come from a  email address (like If you received this notification but didn’t try to sign into Venmo on a new device, you should access your account and take the following steps to secure your account in the Settings menu: I received a “Sign-in attempt from new device” email from Venmo, but I didn’t sign in on a new device. When you sign in on that device in the future, you may not need a code to confirm your identity. If this option is available to you, follow the prompts in the app by tapping 'Other options to confirm your identity….' (this backup option is not available for all users).Īfter successfully signing in, you may grant Venmo permission to remember the device by tapping 'Remember Device'. If you have a bank or card linked to your Venmo account, you may be able to complete authentication by verifying your financial information. If someone requests your six-digit code, it’s probably a scam. Venmo will never ask you to send us money on another payment platform. Venmo will never ask you to provide your six-digit code on a phone call, text message, email, or chat. Entering this code correctly provides an extra layer of authentication.

When you sign in, we may send a code to the phone number registered with your Venmo account. Why do I need to authenticate who I am on sign-in?Ĭompleting multi-factor authentication when signing in adds an additional layer of security. If you’re having trouble logging in because you have a new phone number, please visit New Phone Number.

Microsoft account verification code not sending